Our Policies

Privacy Policy

Any information collected by Hard and Soft Fishing, Inc. will not be shared with any third parties. We respect your rights to privacy.

Shipping Info

All orders over $75 recieve free ground shipping.

All US orders are shipped within 2 business days. International orders will ship within 2-3 business days. International orders are shipped USPS Priority Mail International.

UPS Overnight/UPS 2nd Day Air

As long as your order is placed before 12PM CST Monday-Friday your order will ship the same day. UPS Overnight are guaranteed to arrive by 5PM the next business day. (Holidays and weekends excluded) If you place a UPS 2nd Day Air on Monday you should expect to receive it on Wednesday (no particular arrival time is allotted for these shipments). If you place a UPS 2nd Day Air on Thursday you will receive the order, guaranteed, that following Monday (weekend/ holidays not included in travel time).

Priority Mail

Typical travel time is 2-5 working days regardless of destination. All packages sent USPS Priority Mail have tracking information.

Back Orders

Any items that are on back order will be shipped out when all back ordered items are in stock. All back ordered items are shipped free of charge. If all items are out of stock when you submit your order, you are responsible for the initial shipping charge. (If applicable) Back ordered items will ship at Hard and Soft Fishing Inc.'s discretion.

Taxes/Customs Fees

There are no U.S. taxes for international customers; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information. Wisconsin residents must pay sales tax on all orders.

Defective Products

Hard and Soft Fishing, Inc. wants you to be 100% satisfied with all aspects of your purchase. We will replace at no charge any defective items within 10 days of purchase. We may ask for you to return or provide pictures of the defective item(s).

Return Policy

Please contact the Hard and Soft Fishing, Inc. at sales@unclejosh.com or 1-866-244-2277 BEFORE returning items to receive a Return Authorization number.

All returns must be in original packaging. Please notify Hard and Soft Fishing, Inc. within 10 business days of any returns or defective items. Hard and Soft Fishing, Inc. wants you to get what you want, but in the event that you would like to exchange or return an item please refer to the back of your invoice for directions. If you have a question that your invoice does not address please call and speak with a customer service representative who will give you return information specific to the product you are returning.

Please send all returns or exchanges to:

Hard and Soft Fishing, Inc.
Attn: Customer Service
525 Jefferson Street
Fort Atkinson, WI 53538

Website Terms of Use

Misrepresenting the identity of a user or committing other fraudulent activities on Hard and Soft Fishing, Inc. sites is strictly prohibited. Hard and Soft Fishing, Inc. disclaims all guarantees regarding the color of your product: while our website aims to display product images with complete accuracy, we can't guarantee color as it depends partially upon the monitor (settings) you're using. Prices and offers are subject to change at the discretion of the Hard and Soft Fishing, Inc.

Fishing Bait Questions? Call us. 1-866-BIG-BASS

Hard and Soft Fishing, Inc. is the fishing bait authority you can trust. Contact one of our friendly customer service experts today for tips and advice on choosing the best lures and baits. We’ve built our trusted brands around delivering the best fish baits for catching more fish. Better catch rates mean more fish and more chances at trophy size monsters. Don’t settle for less than the highest quality fishing lures and tackle from the experienced anglers at Hard and Soft Fishing, Inc. Join the many fishermen who regularly turn to Hard and Soft Fishing, Inc. for their fishing tackle needs. We offer field tested fishing bait and lures suited to an incredible range of species and conditions.